Why most BI programs disappoint
Typical failures are familiar: dozens of dashboards with conflicting totals, slow reports, unclear ownership and analysts acting as ticket takers. The tool is rarely the cause. Usually metric definitions were never agreed, data sits in several unmanaged extracts, and nobody retires reports that stopped being used. Stakeholder interviews reveal which reports drive decisions and which are habit. Findings go into a short report.
We begin by inventorying existing reports, usage and definitions. The output is a short list of core metrics with owners, a rationalisation plan for the rest, and a view of which data sources need cleaning before any new visual work. Usage logs from the BI tool show what is opened, by whom and how often. Combined with interviews, they let us retire clutter confidently, merge near-duplicates and focus design effort on the few views that senior people open every week before meetings.
